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The fastest way to reach us is by email. We read every message and usually reply within 1–2 days.
How does app blocking work?
ReadUnlock uses Apple's built-in Screen Time (Family Controls) technology. A parent chooses which apps to block during setup, and those apps stay locked each day until your child finishes their reading goal. Blocking keeps working even when ReadUnlock is closed.
I forgot my parent PIN. What do I do?
For your child's safety there is no PIN recovery inside the app. Delete and reinstall ReadUnlock, then run setup again to create a new PIN. Your child's reading progress is stored on the device, so please email us before reinstalling if you'd like help.
Apps aren't locking. What should I check?
Open Parent Settings (gear icon → your PIN) and make sure the Screen Time toggle is on and you've granted permission when iOS asks. If you chose "block specific apps," check that apps are selected. A device restart resolves most remaining issues.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open Settings → your name → Subscriptions on your device, or the App Store app, to manage, cancel, or restore. You can also tap "Restore Purchases" on the ReadUnlock upgrade screen after reinstalling.
How do I erase everything and start over?
Parent Settings → Reset & Data → "Erase All Data & Start Over." This clears all progress, removes the PIN, and releases the Screen Time permission.
What data do you collect?
ReadUnlock has no accounts, no ads, and no tracking. Reading data stays on your device. See our full Privacy Policy.